Andy Dentone
Child of God. Husband. Dad of two boys.
Human-Centered Systems Engineer
Child of God. Husband.
Dad of two boys.
Fixing slow, busted workflows
that people hate.
Most companies don't have a technology problem. They have friction: missed calls, follow-up that lives in someone's head, tools that don't talk to each other. I streamline how the work flows - and where AI genuinely helps, I put it to work wisely - so every call gets answered, follow-up runs itself, and nothing falls through the cracks.
How I work
I start by finding the slow, frustrating parts of how work actually happens inside an organization: spreadsheets emailed back and forth, staff re-typing the same data, missed calls that turn into missed revenue, reports that take days.
Then I streamline the flow. Integrations, workflow design, and intelligence only where it earns its place - so information moves on its own instead of riding on somebody's memory.
The goal is simple: the system supports the people - instead of slowing them down.
When it's working, you can feel it - people relax and money flows.
Systems I've built
Volunteer check-in system
Volunteers at a food nonprofit tap a sticker with their phone to check in and out of a shift. The tap opens a three-field form, a text message confirms the shift, and the hours write themselves into the official record - no paper sign-in sheet, no staff retyping timestamps.
Food distribution throughput system
A food distribution process that once created six-hour wait lines for families now moves people through in about twenty minutes: scheduled arrival windows, faster intake, calmer volunteers.
IoT support alert system
A physical alert device that activates when support tickets arrive - digital requests trigger a real-world signal, so no incoming issue sits unseen.
Lead capture and follow-up systems
Connected systems that capture missed calls, route leads to the right person instantly, and run follow-up sequences automatically.
Problems I'm asked to solve
- Leads arrive from calls, forms, or messages - and nobody's sure who followed up
- Staff copy the same data between spreadsheets, CRMs, and other systems
- Reports take hours or days to assemble because the data lives in multiple places
- Missed calls after hours that could have been new opportunities
- Tools that technically work but don't talk to each other
- Workflows that fit the company when it was small, and now break under growth
- Good people spending their time on the work instead of the job they were hired for
My job is to find the friction behind these problems and remove the manual work - so the care you already have for your customers actually reaches them. Every call answered, every follow-up kept. Not because your team got bigger. Because nothing gets dropped.
Projects and Systems
How I Work
I start by finding the slow, frustrating parts of how work actually happens inside an organization.
These problems usually show up as:
• spreadsheets being emailed back and forth
• staff copying the same data between systems
• missed calls and leads slipping through the cracks
• reports that take hours or even days to produce
Once those friction points are clear, I connect the systems.
Using automation, APIs, integrations, and workflow design, I plan and build systems that allow information to move automatically instead of relying on manual work.
The goal is simple.
Make the system support the people - instead of slowing them down.
When the system works, something noticeable happens: People feel relief.
Systems I've Built
Below are examples of real systems I have engineered to remove operational friction and make organizations run more smoothly.
Food Distribution Throughput System
Reduced a food distribution process that once created six hour wait lines for families. Designed a scheduling and intake workflow that now moves people through the process in about twenty minutes.
What changed:
• scheduled arrival windows instead of long lines
• faster intake and tracking
• smoother volunteer coordination
Result: Families are served faster and the entire operation runs calmly instead of chaotically. Even the volunteers are happier.
IoT Support Alert System
Built a physical alert device that activates when support tickets arrive.
What changed:
• digital support requests trigger physical alerts in the office
• support staff cannot miss incoming requests
• response time improves without constant monitoring
Result: Faster responses and fewer missed customer issues.
Lead Capture and Follow Up Automation Systems
Designed CRM and automation workflows that capture missed calls, route leads correctly, and follow up automatically.
What changed:
• missed calls trigger automatic text responses
• leads routed to the right person instantly
• follow up sequences run automatically
Result: Fewer leads fall through the cracks and businesses capture more opportunities.
Problems I'm Often Asked to Solve
Organizations usually reach out when everyday work has become harder than it should be.
These are some of the situations I am most often asked to fix:
• Leads coming in from calls, forms, or messages but no one is sure who followed up or where the conversation lives
• Staff copying the same data between spreadsheets, CRMs, and other systems just to keep information in sync
• Reports that take hours or days to assemble because data lives in multiple places
• Missed calls after hours that could have turned into real opportunities
• Tools and software that technically work but do not communicate with each other
• Teams emailing documents and spreadsheets back and forth because there is no shared system everyone trusts
• Workflows that once worked when the company was small but now break under growth
• Good staff spending most of their time on busy work instead of the job they were hired to do
My role is to identify the friction behind these problems and design systems that remove the manual work, connect the tools, and allow the organization to operate smoothly.
An automation engine that turns missed calls and new leads into scheduled meetings for small business benefits brokers.
Installing appointment engines that turn missed calls and new leads into booked appointments.
Rescuing quality food and delivering it to people in our community who need it most.
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© 2026 Andy Dentone · Spokane Valley, WA
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© 2026 Andy Dentone · Spokane Valley, WA